[Testing](MVST20260402)MVS ──Training Workshop: Customer Service Training

Background: Assist volunteers in mastering the core concepts of quality service and communication skills, learn how to handle visitors’ emotions and unexpected situations, and enhance overall service performance and professional image.

Details:

-         Moment of Truth: Customer perspective and the three levels of quality service

-         Emotional Exchange: Positive triggers and emotional triggers in customer communication

-         Visible Interaction Details: Magic Words, Empathy, and Body Language

-         Positive Framing: Presenting information using positive statements (Positive Reframing)

-         The Three Steps of Saying No: Handling unreasonable requests with professionalism

-         Service Mindset: Adopting a positive attitude towards service

*The training will be conducted in Cantonese.

Date: 16 May 2026 (Saturday)

Time: 11:00 a.m. – 1:00 p.m.

Location: Lecture Hall, B/F, Hong Kong Museum of Art

No. of volunteers (Max. Capacity):  150 volunteers 

Requirement: 

-         Interested in learning quality service and communication skills

-         Interested in enhancing service performance and participating in related volunteer services

Speaker: Mr Wong Hon- Fai Ryan, Vital Employee Service Consultancy

Registration: Please submit the completed online registration form by 12:00 nn on 24 April 2026 (Friday). Any late submission will not be considered.

Notes: If the number of applications received exceeds the quota, the MVS Secretariat will draw lots to select the participants. The successful applicants will be notified of the result by e-mail on or before 29 April 2026 (Wednesday).  The unsuccessful applicants will also be notified by email separately. Activities are subject to change, please refer to the Secretariat’s announcements as final.